Comcast IS the Evil Empire

I hope Comcast monitors blogs for their name, because I intend to give them a reality check they won't soon forget. Within the past 10 days, my internet service (and my business) has been the victim of "a temporary service interruption" for nearly a week. At least that's what the automated voice system on their 800-945-2288 contact number says. I called several times during the first "interruption" last week, and was told repeatedly that I WAS online (even though the Comcast box was flashing like a Christmas tree and Firefox assured me they couldn't find the Comcast ISP). Apparently, Comcast tech can "see" my connection on their computer out there in Bangladesh or god-knows-where. After four days, the system went back on. On for four days, then off again. Another automated message, "no need to stay on the line, we are working to reconnect". Not only that, I had to keep calling until the automated phone system told me that they would "now reconnect me if I went online".  What is going on here? I will not pay for service I didn't receive. I'm irritated as all get out that Comcast makes it impossible to talk to anyone in a nearby location to find out what's going on and when it will be fixed. AT&T is looking better all the time.